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Privacy Policy:

Performance Physical Therapy does not rent, sell or share personal information about you with other people or non-affiliated companies.


We reserve the right to send you certain communications relating to the website service such as sale announcements and administrative messages. We will offer you the opportunity to opt out of receiving them.


We use computer safeguards such as firewalls and data encryption, enforce physical access controls to our buildings and files, and authorize access to personal information only for those employees who require it to fulfill their job responsibilities.



Customer Service:

METHOD OF PAYMENT: We accept PayPal, MasterCard, VISA and American Express cards as forms of payment. Our web site encrypts your login and credit card information in transit.

ORDER NOTIFICATION: Customers receive an email order acknowledgment as well as a shipping notification. You may contact us by email at or by phone at 401-726-7100, we are available from 8:00 am - 5:00 pm EST, after hours you can leave a message and your call will be returned the next business day.



Refund Policy:

You, our customers, are very important to us and we continually strive to bring you innovative merchandise with the high quality you have come to expect from us. You may return unused, current merchandise at any time for an even product exchange or for a full refund, but not including shipping and handling charges.

Include a note in the box referencing your order number and the reason for your exchange. You may return your package to 

Performance Physical Therapy Returns 

4 Richmond Square, 2nd Floor 

Providence, RI 02906



Shipping Policy/Delivery Policy:

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry, but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2-day shipping, please call us at 401.726.7100 for charges. SHIPPING AND HANDLING COSTS: 1 item $9. 2 or more items $15 PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 7.8% sales tax

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